Terms and Conditions
- Shop information
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Kimonoya Japan
- Address
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1-9-13 Uemachi, Chuo-ku, Osaka 5400005 Japan
- Phone
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81-6-7493-9415
- Contact person
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Eisaku Hida
- Shipping & Handling
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Please refer to the"Shipping fee" in the Shopping Guide
Shipping fee - you pay when you purchase.
Import duties, taxes and charges are NOT included in the item price or shipping charges. These charges are the buyer's responsibility.
TAX will be charged when you receive your item. Most of the country in Europe charge you VAT. Please pay it to the delivery person.
Please refer to "Tax and Company Policy" for more information.
- Terms of payment
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Please make a payment when you order.
- How to Order
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Please refer to "Shopping Guide".
- Shipping timeframe
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We usually arrange shipment on Wed, Thu, Fri. Normally it takes about 2-3 days by DHL or 3 months to 6 months by Sea shipment. Due to the recent global situation, the delivery period has been chronically delayed.
- Payment
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- Exchanges/returns/cancellations
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New item - You can return all defective items no more than 5 days from the date of receipt. Contact us first.
Customer is responsible for all shipping charges of returned items.
The item cost (shipping fee is not included) will be refunded after we receive return item.
We state this Exchanges/returns/cancellations as our Return/Cancellation Policy.
It is assumed that you are agreed Return/Cancellation policy / Tax and Company Policy by checking out your cart.
- Regulatory license information
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Secondhand dealer license in Osaka, Japan
- Tax and Company Policy
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Prices include tax. No additional taxes will be added on checkout.
Import duties, taxes and charges are NOT included in the item price or shipping charges.
These charges are the buyer's responsibility. Normally the buyer pays the import duties when the item arrives. Most of the countries in Europe charge VAT.
It is our company policy that we do not undervalue the customs declaration, and it is banned under the Japanese law. So if the customs found out this violation act, we will not be able to continue our business. Although, the contract between our shop and DHL also is banned to undervalue the customs declaration due.
Due to such risks, we provide the exact amount shown on all sellers' invoices regardless of their status to be individual, business, or anything else.
Please note that we also provide the declared value on the DHL Parcel Value Declaration Form in the same manner. For the same reason, we will not mention "gift" on the invoice or package.
Any dispute arising out of inconnection with the transactions contemplated at our store (including any tort and other non-contract claims) shall be subject to the exclusive jurisdiction of the Osaka District Court.